Shipping & returns

Shipping Information

All products that are available online can be shipped inside Finland.
In case you are located elsewhere, feel free to contact us and we’ll see
if we can arrange something.

Shipping inside Finland is free for all products given that the order fits
in a normal size package. If the number of ordered products is significantly
large and the order requires special packaging, we reserve the right to charge
for the shipping. In these cases, we will contact you before the shipping.

Roots Living is not responsible for loss or damage of the product during delivery,
but we aim to choose the best service provider for all deliveries.
We are also not responsible for delivery delays caused by force majeure.

Our aim is to dispatch all orders within five (5) working days of receiving the order.

Easy Return

In the unfortunate case where the ordered product doesn’t meet your needs,
you can return it within 14 days of delivery as long as it is unused and in its original package.
Pack the product carefully, take it to your nearest postal office, pay for the shipping
and ship it back to our office in Helsinki. Note that Roots Living won’t be responsible
for damage or loss of the package during return.

The return address is:

Roots Living / Basico International Oy
Kiviaidankatu 2 B, 00210 Helsinki

We’ll refund you once we’ve checked the condition of the product
and hope you’ll have better luck with our products next time!